Amine S Sve

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Cancellation Reservation and refund request

Contains 1 confidential file for company representatives

Hello,

I have booked a trip from Civitavecchia to Tunis (Ticket ID: GN-920****, Booking ID: 422********) with the GNV Company through a ferry. However, GNV informed me about a change in the trip time. Therefore, I cancelled the reservation and I received a confirmation by email. Nevertheless, the agent from GNV asked me to call Aferry to request a refund. I have tried calling two different numbers without success in reaching you.

Please try to contact me via my email or my phone number:

aminesabri88@***.com

biznes.inter.95@***.com

00487********

Best regards.

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Preferred solution: Full refund

Anonymous
map-marker Windsor, Windsor And Maidenhead

I change car

I bought ticket with you on 12 November I change car I just wanted to change car registration number no way I cane contact you I tried all options e mail call don't work I Evan want to your website e ferry in Oxfordshire when I arive there postcode take me ther no agencies existed only field and aold 18 centery house you seem like you are scaing people I had a bad day now I got tree dayes trying with no response it's a big shame on you I am going to put that on face book media

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User's recommendation: Never buy with your company

Anonymous
map-marker Birmingham, England

Lack of information on your booking site

No facility to call customer relations before confirming my booking. Found a number online which did not work.

Needed confirmation that the sailing had kennels available. Otherwise the border collie would have had to stay in the car for 11 hours.

Website design needs an UX rethink.

Keen to take the money with little consideration for the customer

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User's recommendation: Ho-hum

Emil Daniel T

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Add 2 more person on my booking

Hello

I want to add 2 more personal on my booking

How can I do?

I need someone to help me I can't do it from the application

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Rian Uoc

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| map-marker Gol, Viken

Change booking

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I would like to change my booking because will come earlier on terminal. Can you contact me on telefon nr. +474659****

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User's recommendation: You must be better in service

Rachid B Lzc

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Remboursement

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Contains 2 confidential files for company representatives

J'ai acheté un billet 678 et fait une modification qui m'a coûté 113 ce qui fait un total de 791. Malheureusement, j'ai été dans l'obligation d'annuler mon voyage.

J'ai donc demandé une annulation et un remboursement. On m'a proposé un remboursement qui était tout à fait correct que j'ai accepté. Je me rends compte aujourd'hui qu'un virement pour remboursement de seulement 27 a été fait sur mon compte, ce qui n'est pas la somme qu'on m'a proposé. J'espère que le problème sera résolu.

Cordialement.

Numéro de référence AFerry : 1633****. Numéro de référence Corsica Linea : 800****.

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Loss:
$764

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Hampstead, Camden

Ammanad my booking

AFerry - Ammanad my booking
AFerry - Ammanad my booking - Image 2
AFerry - Ammanad my booking - Image 3
Contains 2 confidential files for company representatives

Your services was bad .I try to amande my booking and paid the amount you ask me to paid but nothing was done I paid Money to P&O for the same services .so you have to paid my Money back. I can send you any receipts I have . Still waiting for the money .

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User's recommendation: No or never

Adrian D Wre

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Booking problems

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I booked a ferry through them. They took my money from my account, and afterward, the site showed me an error.

I have been charged by AFerry for nothing.

They're just scammers. I will make sure to post on all social media platforms, such as Facebook, Instagram, etc.

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Loss:
$146
Cons:
  • Scamers

Preferred solution: Full refund

User's recommendation: Hope they will lose theyr costumers . They are scamers .

Frantisek S Ifg

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I'm not receiving reference numbers

Hi, I'm not receiving references on my booking. Please contact me on my number 0736520****.

Money has gone from my account and I'm not receiving confirmation. Please contact me.

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Loss:
$82
Pros:
  • Dover to calais

Preferred solution: I'm bucking my ferry I'm not receiving any confirmation or reference number

Anthony D Jdy

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Verified Reviewer

My booking

I oiled my ferry last night and I've received no email of confirmation and no email with my ticket. Please, can you call me or email me?

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Kavin Qxs

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Verified Reviewer
| map-marker Paris, Paris

J ai reserver vous m avez pris l argent vous ne m avez pas envoyé la réservation

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J AI RESERVER un billet de bateau frs vous avez pris l argent mais vous n avez pas pris en compte la resa

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User's recommendation: Envoyer la réservation je suis bloqué à 2000km de chez moi

Lander Hmy
map-marker East Acton, England

Am nevoie de bilete

Nu pot procura bilete online , am nevoie urgent pentru astăzi. Sunt în Franța și trebuie sa trec în Uk

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Waheb S Vbj

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Verified Buyer

Pas de remboursement

AFerry - Pas de remboursement
Contains 2 confidential files for company representatives

Problème est retard de votre bateau votre compagnie veux rien savoir je veux un dédommagement je vais louper mon avy

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Pros:
  • Aucun
Cons:
  • Tous

User's recommendation: Plus jamais est autant plus que je voyage 1 fois par mois

Anonymous
map-marker Walsall, Walsall

Contact

I am trying to contact them but can not find any phone number or email. I have a van but no option but can find Citreon Berlingo on car can I do it that way

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YATTI N

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Verified Reviewer

Problème de réservation

Bonjour. J'ai effectué un paiement par carte bancaire sur l'application AFerry.

Le paiement a été accepté, mais je n'ai pas la réservation. Je n'ai reçu aucun mail et n'arrive pas à me connecter avec mon adresse mail.

Impossible de se connecter même en modifiant le mot de passe. Je n'ai rien dans mes spam non plus.

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Loss:
$310

Preferred solution: Je voudrais avoir ma réservation / me connecter à mon compte