AFerry
AFerry Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
AFerry has a 1.6 star rating from 26 reviews and only 5% would recommend, indicating widespread dissatisfaction with bookings and confirmations.
Positive Feedback
A few customers noted lower prices and occasional successful amendments when contact was made, and some praised helpful agents once reached.
Negative Feedback / Risk Areas
- Repeated reports of payments taken without booking confirmation and requests for refunds.
- Poor or nonexistent customer service and no reliable phone contact, fueling many AFerry customer complaints.
- Booking failures, confirmation email issues, and difficulty changing or cancelling reservations.
Key Takeaways for Future Customers
- Check AFerry reviews and expect to follow up on missing confirmations or billing queries.
- Be prepared to escalate for refunds and allow extra time for amendments due to limited customer service access.
- Consider alternative booking channels if you need immediate support or guaranteed confirmation.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
AFerry has a 1.6 star rating from 26 reviews and only 5% would recommend, indicating widespread dissatisfaction with bookings and confirmations.
Positive Feedback
A few customers noted lower prices and occasional successful amendments when contact was made, and some praised helpful agents once reached.
Negative Feedback / Risk Areas
- Repeated reports of payments taken without booking confirmation and requests for refunds.
- Poor or nonexistent customer service and no reliable phone contact, fueling many AFerry customer complaints.
- Booking failures, confirmation email issues, and difficulty changing or cancelling reservations.
Key Takeaways for Future Customers
- Check AFerry reviews and expect to follow up on missing confirmations or billing queries.
- Be prepared to escalate for refunds and allow extra time for amendments due to limited customer service access.
- Consider alternative booking channels if you need immediate support or guaranteed confirmation.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vantaa, Uusimaa
Not satisfied
I have buy 2 ferry tickets didn t get any money back from them . They say they can not help me . Bad experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marignane, Bouches-Du-Rhône
Ma réservation
Bonjour j ai fait une réservation pour un aller retour Marseille tunis du 08/04/2026 au 28/04/2026 au nom de Mme Ou-Lqaid Kanza et Mlle Maglio Sara payé 539,24 je voulais savoir votre confirmation de réservation merci cordialement 06 23 76 ** ** ,ou 076855****
User's recommendation: Oulqaidkanza@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReservation échoué après paiement
Bonjour, j'ai bien effectué une réservation Civitavecchia - Tunis. Cette réservation a bien été payée sur mon compte sauf qu'il n'y a pas de billets, merci.
Départ :
Fri 10 oct 2025 à 19:30
Arrivée :
Sat 11 oct 2025 à 22:30
Passagers :
1 Adulte
Tunis - Civitavecchia
Départ :
Sun 19 oct 2025 à 14:00
Arrivée :
Mon 20 oct 2025 à 16:00
Passagers :
1 Adulte
Prix :
355,00
Preferred solution: Full refund
User's recommendation: Merci de me valider les date prévue ou effectuer un remboursement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southwark, Southwark
No one can help you and there is no phone number
I had to buy new ticket so can get on the ferry
Hard even to cancel the wrong ticket the system give me
No phone number tha you cans solve any problem you get
Not reliable app for ferry's
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marignane, Bouches-Du-Rhône
Je n ai pas reçu ma confirmation payement effectué le 15/11/2025
Bonjour pourriez vous m appeler au 06 23 76 ** ** ou 076855**** pour une réservation effectuée le 15/11/2025 je n ai toujours pas reçu la confirmation de réservation merci cordialement
Preferred solution: Un appel de Aferry
London, England
Wrong name speling
Good morning my friend can you be so kind for me and on my booking 1738**** change name frome Julka to Julia please i just see when i getting confirmation emile kind regards Majkel
- Easy to booking
Preferred solution: Please just change name frome Julka to Julia kind regards Majkel
User's recommendation: Check quicker details on confirmation emile
London, England
Wrong name speling
Good morning my friend. When I done booking, one of the passenger details is wrong spelling on the booking.
Please change frome Julka to Julia.
My booking number is 1738****. Kind regards, Majkel.
- Easy to use
Preferred solution: Please just change name Julka to Julia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Dana Mohammad
Company fixed the issue and I have been provided with full refund.
Hiya, I just need to cancel my booking. Can you refund?
I would appreciate it; I just can't go on holiday now. I want to cancel it, please, and I need a refund as well.
- I think sounds good
- But i changed my mind
- I appreciate if you can refund for me
- Please
Preferred solution: Full refund
User's recommendation: Just I need to refund, please just I want to cancel it. Please can you refund for me? Thank you thank you very much.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVoyage tunisie
Modifier l'installation, les dates très compliquées et ça bug sur l'application. Aucun contact téléphonique sur WhatsApp suite à l'annulation du voyage GNV Blu Tunis Gênes.
- Aucun
Preferred solution: Full refund
Birmingham, England
You guys were cheating. Don’t trust ferry at all
I have booked through Aferry and want to make amendments my tickets they were telling they cant do do anything . They are are telling to contact directly the ferry
User's recommendation: Not at all. There’s a ferry people were rude and cheating eceryone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deurne, Antwerp Province
No one answer ! !!
Good Morning, i booked a reservation by Ferry with number 1725****. I need to cancel only the comming back from tunis to genne( italy)with reference number595******** by GNV
Preferred solution: I need to cancel the commingback
Resolved: I have no confirmation of payment
Cannot get hold of anyone to confirm my booking, but you have taken payment! How does anyone make contact with you?
Preferred solution: My confirmation and ref number and why is this not in pounds?
User's recommendation: Don't use aferry
Réservation payé mais pas envoyé
J'ai réservé une traversée Almería/Melilla. Le paiement a été effectué, mais je n'ai pas de nouvelles de votre part. Même sur mon application, le nom de la réservation est CHAPRON Guillaume, 1 Les Claires Cités, 38110 La Tour du Pin.
- Ne peu pas parler avec un coseilier
Preferred solution: des explications sur mon billet de bateau aller retour almeria mellila
Travel Agencies Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
Newham, Northumberland
Booking
I have a return ticket from Calais to Dover and its past the return date I am looking rebooking again but unfortunately not able to and now looking for helps
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue with my ticket
Subject: Urgent: No Confirmation Received for CalaisDover Ferry Ticket
Hello,
I booked a ferry ticket for the CalaisDover route, but I havent received any confirmation email. The ferry is scheduled to depart in one hour, and I am currently stranded because of this issue.
The payment was made via PayPal.
Please contact me immediately I urgently need assistance.
Phone: +49 1521 ****369
Name: Salih Atik
Email: salihatik2020@***.com
Thank you.
User's recommendation: 1
0787384****
Hello, I booked the ferry at 10:45 PM, the money was withdrawn from the card but you did not send me the confirmation Nicolae Rusu
Sent from my iPhone Where did you send me the link? It says to put the reference number but you didn't send me the confirmation with the reference number.
So we contacted you and you gave us the reference number. You withdrew £303 from my account. Please solve the problem.
I need it. Nicolae Rusu
- Withdrawing money from account and not giving confirmation
Preferred solution: Full refund
User's recommendation: Nouo
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