AFerry
AFerry Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AFerry has 1.6 star rating based on 21 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend AFerry to a friend or colleague.
- Rating Distribution
Pros: Aucun, Cheaper, Cheaper price.
Cons: Annoying thing, Brak kontaktu ignorancja ze strony firmy, Can get in touch with them if needed.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AFerry has 1.6 star rating based on 21 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend AFerry to a friend or colleague.
- Rating Distribution
Pros: Aucun, Cheaper, Cheaper price.
Cons: Annoying thing, Brak kontaktu ignorancja ze strony firmy, Can get in touch with them if needed.Recent recommendations regarding this business are as follows: "No recommendations", "Do your homework before travelling, *** happens, cover yourself for all occasions", "Don't use this company as you can not contact them as I have tried many times", "Never buy with your company", "Ho-hum".
Most users ask AFerry for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top AFerry Reviews
"Cancel booking"
I have tried to cancel my booking online, but it's not working. Kindly help with cancelling the booking as soon as possible. User's recommendation: No...
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Verified Reviewer |
Bucharest, Bucharest
I pay one ticket and I not recessive the ticket
Hello, my name is Madalin Ionut Ilinca and I bought a night ticket for 4 people and a child, which I paid with my card or withdrew money from my Revolut account, exactly 78 pounds, but I did not receive the ticket
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Verified Reviewer
Annulation du voyage
Bonjour, je suis Rachdi Mokhtar, né le 18/03/1988, passeport : i312509. J'ai une réservation qui a été prélevée deux fois. Merci d'avoir annulé les deux réservations à la fois.
Preferred solution: Full refund
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Verified Reviewer |
Stockton-On-Tees, Stockton-On-Tees
To confirm booking details
Dear Sir, Madam.
How come I have been given a Phone number which is not in service...I need to speak to someone from AFERRY. To confirm
that my booking is including Rooftop.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Camberwell, England
My payment has gone through but I did nit received my booking reference
It has taken my money out from my account but I did not received my booking reference for the ferry I booked from two different accounts but I still have bit received my booking reference for my ferry
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Helier, Jersey
Seating
Morning I was booked on the sailing with condor coming back yesterday and should have had 2 ocean traveller seats instead i had standard seats so had to purchase two more seats for thirty one pounds and ninty pence we had those seats going out on the twenty six of July i will be grateful if you could issue a full refund kind regards Mr Clarke
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Verified Buyer |
Camberwell, England
I booked a ferry but they taken my money out but I did not received no booking reference
I booked a ferry but I did not received my booking reference number but the payment has gone out from two different cards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newham, Northumberland
Rebooking
The worst of my experience is trying to contact ferry savers speedily.
Once I could chat on the phone with an agent, things went smoothly and I felt help was really happening.
Sorry but the robots slow response down far too much, leaves a feeling of hopelessness. Apart from that, I cannot understand how DFDS can tell me they have no record of me, after I was on their boat.
They said it was due to me booking through ferry savers ???
My vans fan belt broke, French didn't want to know.
I'm only being rescued as my Insurance people arranged assistance. Is that enough ?
User's recommendation: Do your homework before travelling, *** happens, cover yourself for all occasions
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Verified Reviewer |
Hyères, Var
I paid for the ticket and they didn’t send me the ticket
Once I approved the payment they didnt send me the ticket. The site crashed and then I havent received nothing
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Verified Reviewer |
Argenton-Sur-Creuse, Indre
I paid twice
I was charged twice my first ticket was denied i sent you the screenshot you have to cancel one ticket
Saint Helier, Jersey
To amend an existing booking ref 1109****
Terrible company, loads of ways to complain how bad Aferry are, but no way to send an email, call them, or amend a booking g complete joke!!!
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Verified Reviewer |
Klaipėda, Klaipėda City Municipality
I nook a cabin but they dont see my booking
I booked a ferry with a cabin but at The ferry they dont see cabin booking. Can you help, because we alredy at The ferry.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have booking problems
Nu am primit e-mail pentru confirmarea rezervării. V-am trimis foto cu plata făcută online.
Vă rog să-mi răspundeți. Vă mulțumesc.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
So basically, I went to the ferry and my daughter's passport was expired, which I didn't know, and they said I could have a refund since I didn't go with the ferry boat anymore.
Preferred solution: Full refund
Travel Agencies Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
Norwich, Norfolk
A ferry ‚my account‘ button doesn’t work. Couldn’t change booking due to corona because there was no way to get through
I have up to now had a great experience with aFerry.com and DFDS between Calais and Dover
This time I had to change a return journey from Dover to Calais because I had corona - social thinking etc
A ferry has a super convenient my account button where everything is handled instantly and without charge by a chat bot only it doesnt work! The app rejected a changed password 3 times and when I did get through it said click The chat bot button below to proceed but the chat or button didnt work.
As everything is based on being in the chat bot and there are no other ways to contact,y sailing was not cancelled and I have to rebook and pay again
I cant find any way of contacting aFerry. Com to dispute this either
DFDS ( the actual ferry company) also has a chat or system which DOES work but their reply was cant Help you if you booked on aFerry.com you have to change through them
As these things all happen by chat bot and not email you end upbeats no thread or e-papertrail of what has happened
User's recommendation: Check or change far in advance. Take out insurance in case you can’t . Take screenshots of all communicatiions. If anyone has a way of making a complaint or asking for a refund from aFerry please let me know!
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Verified Reviewer |
Enfield, Enfield
Change booking
Not happy
Not happy we use your company 1-2 times a week not helpful took my money 2 times and didnt book it not a good company
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Verified Reviewer |
Maidenhead, England
To cancell a booking
After receiving an email that my booking had not gone through and without checking my actual booking I paid £127.50 1663****,2235**** refs. as I didn't want to lose the crossing
I thought this email was from DFDS which I had booked for the same crossing but at 23
00 pm therefore I have 2 bookings for a ferry on the same day
I have emailed Aferry through my app booking several times but no reply
spindata1@***.com
User's recommendation: Don't use this company as you can not contact them as I have tried many times
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I am in the same position, did you get it resolved?