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Contact AFerry Customer Service

How to Reach a Person at AFerry

Verified Contact Information

Customer Service:

  • +44 870 458 0401

AFerry Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular AFerry Phone Number
+44 870 458 0401
Average Hold Time
Less than 1 minute
AFerry Live Agent Availability
31% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
AFerry Customer Service Rating
3 out of 5
Overall Customer Sentiment
Mostly neutral
Call Volume by Day
sun
mon
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View full overview ›

How to Contact AFerry?

How to Contact AFerry?

There is only one AFerry contact phone number that you can dial to contact the support team. The helpline is +44-870-458-0401. The support team is available around the clock to assist the customers. However, customers must identify themselves when dialing this AFerry customer service number. Customers can visit the company's website and go through the My Account or Manage My Booking sections for further assistance. They can click on the yellow speech bubble at the bottom right of the screen to initiate conversation. While the company's chatbot greets the customers, they can request to chat with the AFerry customer service representative.

There is no email address to contact the AFerry customer service team. However, the company has published various modes of communication to get in touch with the support team. For urgent matters that need instant help, dial the only published AFerry contact number and speak to the support team. They can also initiate a chat with the chatbot or the company's representatives. While there is no published AFerry email address, customers's needs are handled via other methods of communication.

The AFerry app is available to download on smart devices. Customers can install it from the Google Play Store and Apple App Store. The website also has direct links to download the AFerry app. Once the app is installed, log in using the registered credentials. If customers don't have an account, the first step is creating one. To contact the AFerry customer service team via the app, tap the three horizontal lines on the top right corner of the screen. Follow that by clicking on Contact Us. Customers can then choose their preferred method to connect to the support team.

The AFerry head corporate office is in the United Kingdom at 2morrow Court Appleford Road, Sutton Courtenay, Oxfordshire OX14 4FH. Customers should visit this address for complex matters to resolve by phone or live chat. Customers can also safely send a letter to the AFerry customer service team to relay their concerns. Although time-consuming, that would ensure better solutions to their problems. However, if the issue or complaint is general, it is best to dial the AFerry phone number for efficient and immediate assistance.

PissedConsumer Club

Contact Information

AFerry Website:

AFerry Help Center:

Corporate Office Address:

AFerry Ltd.
2morrow Court Appleford Road
Sutton Courtenay, Oxfordshire OX14 4FH
United Kingdom

Summary of AFerry Customer Service Calls

1K TOTAL
CALLS
00:00 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call AFerry?

Return/ Replace Question:

  • “Change booking”
  • “Wrong date”
  • “Changing the day tomorrow”

Request for Information Question:

  • “Need to ask about FLP CARD”
  • “No confirmation”
  • “Can’t confirm next travel”

Payments and Charges Question:

  • “Billet”
  • “Been charged 5 times and no booking confirmation”
  • “Annulation du billet”

Product/ Service Question:

  • “Problem with my car”
  • “Problem with a ticket”
  • “Booking fail and money gone”

Shipping and Delivery Question:

  • “I bought a tickets for £168 and didn't get reservation”
  • “Delay”
  • “I didn't get ticket on email.”

Activation/ Cancellation Question:

  • “Regarding a cancellation refund”
  • “Ferry cancelled”
  • “Cancel booking”

Refund Question:

  • “Refund not received”
  • “Refund for original ticket as I have had to amend date of return and have been charged twice now (original and amended ticket)”
  • “Refund”

Account Question:

  • “I bought a ticket I didn’t see the ticket on my email”
  • “Lost my email including booking number”
  • “The money was taken from my account, but I did not receive the ticket reservation.”

Website/ Application Question:

  • “J’ai réservé une traversée almeria/mellila le paiement a été effectué mais je n’ai pas nouvelle de votre part même sur mon application le nom de la réservation est CHAPRON Guillaume 1 les claires cités 38110 la tour du pin”
  • “Hello, I booked a round-trip ticket on your website, but after paying the amount of 330.49, you send me a ticket with a boarding code valid for a one-way trip!”
  • “Website not working”

Employment Question:

  • “4G769985KW484682J”

Other Question:

  • “Put wrong d.o.b on form”
  • “Containment”
  • “Can't find the booking”

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