Contact AFerry Customer Service
AFerry Phone Numbers and Emails
Customer Service:
-
+44 870 458 0401
How to Contact AFerry?
AFerry Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
AFerry Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call AFerry is 448704580401. 27% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday.
Be prepared for the call as AFerry may ask you for the following information to identify you as a customer: first and last name, date of birth or customer id or account no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
AFerry Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call AFerry is 448704580401. 27% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday.
Be prepared for the call as AFerry may ask you for the following information to identify you as a customer: first and last name, date of birth or customer id or account no.
People call AFerry mainly because of return/ replace, product/ service, payments and charges.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel satisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
AFerry Website:
AFerry Help Center:
Corporate Office Address:
AFerry Customer Service Reviews
Désolé je suis pas content puisque ont m'a encaissé des pénalités sur une réservation qui c est mal passé ont m'a encaissé deux fois la somme d une réservation que j'ai pas reçu après confirmation on me dit que mon payement n'est pas passé alors que c'est encaissé désolé je suis pas content
Customer service is very slow and there is no direct telephone contact
Communication by etchat is very slow and can lead a client to miss his ferry
How Good is AFerry's Customer Service?
Summary of AFerry Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call AFerry?
Return/ Replace Question:
- “Change ticket”
- “Changing booking”
- “The number of my car Is not correct, please call me”
Payments and Charges Question:
- “Réservation de billet de bateaux”
- “Need invoice”
- “J'ai pas reçu mon billet”
Product/ Service Question:
- “Booking fail and money gone”
- “I payed the booking for tonight 5th april 00:20 and i dint get my policy and reference number”
- “Failed booking. Money taken”
Request for Information Question:
- “Demande de remboursement d'un montant 286.94€ réservation non confirmée.”
- “Need a resend of my booking confirmation”
- “Inquiry”
Activation/ Cancellation Question:
- “Cancel booking”
- “Hey i want to cancel my booking because im not able to go in this trip anymore ?”
- “Cancelled ferry”
Shipping and Delivery Question:
- “I payed for a booking but i did not receive a reservation email”
- “I have not received booking confirmation”
- “I did not receive my booking”
Refund Question:
- “Refund”
- “Refund was not issued”
- “Refund ticket”
Account Question:
- “Lost my email including booking number”
- “The money was taken from my account, but I did not receive the ticket reservation.”
- “Cant log in”
Website/ Application Question:
- “Hello, I booked a round-trip ticket on your website, but after paying the amount of 330.49, you send me a ticket with a boarding code valid for a one-way trip!”
- “Website not working”
Employment Question:
- “4G769985KW484682J”
Other Question:
- “Ferry booking for departure is wrong.booked back to front.sailing from Belfast ticket booked wrong.”
- “Modifier”
- “Miss spelling on booking”
Compare AFerry Customer Service To
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