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Contact AFerry Customer Service

AFerry Phone Numbers and Emails

Customer Service:

  • +44 870 458 0401
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AFerry Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • AFerry Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call AFerry is 448704580401. 28% of customers managed to speak with a real person.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday.

  • Be prepared for the call as AFerry may ask you for the following information to identify you as a customer: first and last name, date of birth or customer id or account no.

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How to Contact AFerry?

How to Contact AFerry?

There is only one AFerry contact phone number that you can dial to contact the support team. The helpline is +44-870-458-0401. The support team is available around the clock to assist the customers. However, customers must identify themselves when dialing this AFerry customer service number. Customers can visit the company's website and go through the My Account or Manage My Booking sections for further assistance. They can click on the yellow speech bubble at the bottom right of the screen to initiate conversation. While the company's chatbot greets the customers, they can request to chat with the AFerry customer service representative.

There is no email address to contact the AFerry customer service team. However, the company has published various modes of communication to get in touch with the support team. For urgent matters that need instant help, dial the only published AFerry contact number and speak to the support team. They can also initiate a chat with the chatbot or the company's representatives. While there is no published AFerry email address, customers's needs are handled via other methods of communication.

The AFerry app is available to download on smart devices. Customers can install it from the Google Play Store and Apple App Store. The website also has direct links to download the AFerry app. Once the app is installed, log in using the registered credentials. If customers don't have an account, the first step is creating one. To contact the AFerry customer service team via the app, tap the three horizontal lines on the top right corner of the screen. Follow that by clicking on Contact Us. Customers can then choose their preferred method to connect to the support team.

The AFerry head corporate office is in the United Kingdom at 2morrow Court Appleford Road, Sutton Courtenay, Oxfordshire OX14 4FH. Customers should visit this address for complex matters to resolve by phone or live chat. Customers can also safely send a letter to the AFerry customer service team to relay their concerns. Although time-consuming, that would ensure better solutions to their problems. However, if the issue or complaint is general, it is best to dial the AFerry phone number for efficient and immediate assistance.

PissedConsumer Club

Contact Information

AFerry Website:

AFerry Help Center:

Corporate Office Address:

AFerry Ltd.
2morrow Court Appleford Road
Sutton Courtenay, Oxfordshire OX14 4FH
United Kingdom

AFerry Customer Service Reviews

1.5 / 5
Poor
Tiesha Vta
No one can help you and there is no phone number
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I had to buy new ticket so can get on the ferry
Hard even to cancel the wrong ticket the system give me
No phone number tha you cans solve any problem you get
Not reliable app for ferry's

Serjio Mdd
Help me please

May I request your assistance so that we both can find a solution for parties?
May I request your assistance so that we both can find a solution for parties?
Can I
ask your in order to find a solution for both parties!?
Can I ask you to find a solution for both parties?
May I
ask for your help to find a solution for both parties!?
Thank you for your help!!??

Keandrea Lxp
Déçu et pas satisfait
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Désolé je suis pas content puisque ont m'a encaissé des pénalités sur une réservation qui c est mal passé ont m'a encaissé deux fois la somme d une réservation que j'ai pas reçu après confirmation on me dit que mon payement n'est pas passé alors que c'est encaissé désolé je suis pas content

How Good is AFerry's Customer Service?

Lourine Kek
Lourine Kek
Feels Disappointed | May 05, 2025

I'M NOT HAPPY

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Dala Llz
Dala Llz
Feels Disappointed | Oct 10, 2024

Not happy

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Larri Xon
Larri Xon
Feels Satisfied | Sep 24, 2024

Grazie

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Jarae Cze
Jarae Cze
Feels Disappointed | Aug 11, 2024

Poor customer service, wanted to amend my booking, paid 146 pounds fee and no answers till now, been three days now and no refund no answers at all.
The number doesn't work so you only can contact them by chat.

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Trannie Pje
Trannie Pje
Feels Disappointed | Aug 07, 2024

Absolutely joke

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Dayshawn Acq
Dayshawn Acq
Feels Neutral | Jul 12, 2024

Hi
I'am glad about Service. Every Problem is simply resolved in a short time. When the is cancelled, the is problem about the refund. Thank you for all

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Summary of AFerry Customer Service Calls

999 TOTAL
CALLS
00:00 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call AFerry?

Return/ Replace Question:

  • “Wrong date”
  • “Changing the day tomorrow”
  • “Changing my details”

Payments and Charges Question:

  • “Billet”
  • “Been charged 5 times and no booking confirmation”
  • “Annulation du billet”

Request for Information Question:

  • “Je n ai pas reçu ma confirmation payement effectué le 15/11/2025”
  • “Help wifh my travel”
  • “I have no confirmation of payment”

Product/ Service Question:

  • “Problem with a ticket”
  • “Booking fail and money gone”
  • “I payed the booking for tonight 5th april 00:20 and i dint get my policy and reference number”

Shipping and Delivery Question:

  • “I bought a tickets for £168 and didn't get reservation”
  • “Delay”
  • “I didn't get ticket on email.”

Activation/ Cancellation Question:

  • “Regarding a cancellation refund”
  • “Ferry cancelled”
  • “Cancel booking”

Refund Question:

  • “Refund not received”
  • “Refund for original ticket as I have had to amend date of return and have been charged twice now (original and amended ticket)”
  • “Refund”

Account Question:

  • “I bought a ticket I didn’t see the ticket on my email”
  • “Lost my email including booking number”
  • “The money was taken from my account, but I did not receive the ticket reservation.”

Website/ Application Question:

  • “J’ai réservé une traversée almeria/mellila le paiement a été effectué mais je n’ai pas nouvelle de votre part même sur mon application le nom de la réservation est CHAPRON Guillaume 1 les claires cités 38110 la tour du pin”
  • “Hello, I booked a round-trip ticket on your website, but after paying the amount of 330.49, you send me a ticket with a boarding code valid for a one-way trip!”
  • “Website not working”

Employment Question:

  • “4G769985KW484682J”

Other Question:

  • “Book a ticket”
  • “Wrong name speling”
  • “Cat”

Compare AFerry Customer Service To

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