AFerry
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Holly head ferry boat to Dublin closed. How do I get my refund?
I have booked a ferry for my fiancé and me to travel to Ireland on 30 December 2024 and to return on 3 January 2025. After listening to the news last night, all ferries traveling from Holyhead to Dublin have been canceled until further notice. How do I go about receiving my payment of 335 pounds?
Preferred solution: Full refund
Mullingar, County Westmeath
To change booking due to previous ferry @Hollyhead being cancelled due to Storm Darragh
Can't contact this company at all.
Can't contact this company at all.
Can't contact this company at all.
User's recommendation: Can't contact
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hyères, Var
I paid for the ticket and they didn’t send me the ticket
Once I approved the payment they didnt send me the ticket. The site crashed and then I havent received nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hammersmith, England
I can't pay for my ticket, your system doesn't work.
I can't pay for my ticket, your system doesn't work.I can't pay for my ticket, your system doesn't work.I can't pay for my ticket, your systemI can't pay for my ticket, your system doesn't work. doesn't work.
Creil, Oise
Problème de confirmation de ma réservation
Bonjour jai fait une réservation POUR LE 5 février au nom de monsieur BADOUD MOHAMMED DE SÈTE À NADOR AVEC UN PRÉLÈVEMENT BANCAIRE JE NAI PAS DE CONFIRMATION
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Argenton-Sur-Creuse, Indre
I paid twice
I was charged twice my first ticket was denied i sent you the screenshot you have to cancel one ticket
Saint Helier, Jersey
To amend an existing booking ref 1109****
Terrible company, loads of ways to complain how bad Aferry are, but no way to send an email, call them, or amend a booking g complete joke!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Klaipėda, Klaipėda City Municipality
I nook a cabin but they dont see my booking
I booked a ferry with a cabin but at The ferry they dont see cabin booking. Can you help, because we alredy at The ferry.
Lancaster, Lancashire
Holyhead has been cancelled what are you doing about it
Holyhead has been cancelled what are you doing about it we sailed on the 21 of December so Holyhead has been cancelled to the 15 of January we sailed on the 21 of dec and come back on the 29 of December y am I having to contact you you should be contacting me about my trip I book with you sort what are you doing about it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have booking problems
Nu am primit e-mail pentru confirmarea rezervării. V-am trimis foto cu plata făcută online.
Vă rog să-mi răspundeți. Vă mulțumesc.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
So basically, I went to the ferry and my daughter's passport was expired, which I didn't know, and they said I could have a refund since I didn't go with the ferry boat anymore.
Preferred solution: Full refund
Norwich, Norfolk
A ferry ‚my account‘ button doesn’t work. Couldn’t change booking due to corona because there was no way to get through
I have up to now had a great experience with aFerry.com and DFDS between Calais and Dover
This time I had to change a return journey from Dover to Calais because I had corona - social thinking etc
A ferry has a super convenient my account button where everything is handled instantly and without charge by a chat bot only it doesnt work! The app rejected a changed password 3 times and when I did get through it said click The chat bot button below to proceed but the chat or button didnt work.
As everything is based on being in the chat bot and there are no other ways to contact,y sailing was not cancelled and I have to rebook and pay again
I cant find any way of contacting aFerry. Com to dispute this either
DFDS ( the actual ferry company) also has a chat or system which DOES work but their reply was cant Help you if you booked on aFerry.com you have to change through them
As these things all happen by chat bot and not email you end upbeats no thread or e-papertrail of what has happened
User's recommendation: Check or change far in advance. Take out insurance in case you can’t . Take screenshots of all communicatiions. If anyone has a way of making a complaint or asking for a refund from aFerry please let me know!
London, England
Is my sailing still on Saturday 21 of December
Is the sailing still on fur Saturday afternoon on the 22 of December 2024 at 14:10 from Holyhead to Dublin and what ferry am I book on to please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maidenhead, England
To cancell a booking
After receiving an email that my booking had not gone through and without checking my actual booking I paid £127.50 1663****,2235**** refs. as I didn't want to lose the crossing
I thought this email was from DFDS which I had booked for the same crossing but at 23
00 pm therefore I have 2 bookings for a ferry on the same day
I have emailed Aferry through my app booking several times but no reply
spindata1@***.com
User's recommendation: Don't use this company as you can not contact them as I have tried many times
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Enfield, Enfield
Change booking
Not happy
Not happy we use your company 1-2 times a week not helpful took my money 2 times and didnt book it not a good company
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Contacter notre service clientele disponible sure notre page internet ou sur votre compte